LuvinciSupport
Questions, problems or ideas? We read every message and usually reply within one business day.
Contact us
Email us at [email protected] — include your device model and iOS or Android version for technical issues.
Common questions
- How do I restore my purchase on a new device?
- Open the app, go to the parents' section, and tap “Restore Purchases”. Make sure you're signed in with the same Apple ID used for the original purchase.
- How do I cancel my subscription?
- On iPhone/iPad, subscriptions are managed by Apple: Settings → your name → Subscriptions → Kindergarten Learning Games+ → Cancel. On Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Kindergarten Learning Games+ → Cancel.
- Does the app work offline?
- Yes — once downloaded, all games and stories work without an internet connection.
Send us a message
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